Packed a gold neymar from 85+ combo upgrade pack not winter card

I understand brother , they were so rude and unhelpful on the EA chat they didn't even know what to do. They try to say because that pack saids 1x88+ or 85+ combo it means there's no guarantees that i will pack those players and how it was correctly packed.

How can it be correctly packed if there in your promo ???? When a player is in promo the gold version of that player shouldn't be in packs it should be whatever they promoting regardless of what pack i open. If I'm getting a gold hallend and a gold neymar and there BOTH In Promos then I'm sorry EA but this is your fault. Very sad that even with reaching out to EA chat they couldn't help this issue.  I've even submitted a case for this and still no response. I've also saved the whole conversation because of how badly handled this  was. They also said that I should contact a manager on the forums but I don't see any manager on here ? They couldn't even connect me to one. Honestly the worst customer service ever