?
a) I have an email saying that this happen with a general explation (not specific)
b) I have sent an email to the team saying that something happend
c) I asked a chat but in the security team as my profiled must have been hacked. The answere was. - send email, wait as the team is looking into this.
Hence whereever you looked it is not info I have. I am still a big questionmark on what is the real reason and why it takes so long
Community ManagerOur live support team can only guess @Mutlu1905 as to how long it will take.
If an appeal needs to be escalated by our TOS team then you may be waiting a lot longer.
Darko
@EA_Darko schreef:Our live support team can only guess @Mutlu1905 as to how long it will take.
If an appeal needs to be escalated by our TOS team then you may be waiting a lot longer.
Darko
Hi Darko,
Then it is strange that they indicate that there is a maximum time frame of response. They also indicated that the investigation has been completed and that I will receive a response within 5 days. After 5 days of contacting them again, I am told that I have to wait another 10 days. I have the feeling that they just say and promise something on live chat. I can show you the conversations if you want.
Regards Mutlu
Community ManagerIf being told that you must wait @Mutlu1905 then this is all that can be done atm.
Darko
So.. now I am in January. If I go to the ban page it still says banned. They have closed the tickets but no answer what so ever. You mentioned they look at this but honestly so many months?
I have paid lots of money to be able to play this game but if I am still banned or have a sanction. While it might take a little longer we are now up on months...... and now they just closed the tickets with NO replay. Is that they normal way for EA to handle things.....
Community Manager
