Support is slow aners on banned profile

Took a look @stox66 and can see that our team advised you as to what to do and how it may take some time.

Darko

?  
a) I have an email saying that this happen with a general explation  (not specific)
b) I have sent an email to the team saying that something happend
c) I asked a chat but in the security team as my profiled must have been hacked. The answere was. - send email, wait as the team is looking into this.

Hence whereever you looked it is not info I have. I am still a big questionmark on what is the real reason and why it takes so long

You'll need to wait for the TOS team to respond @stox66 

Darko

Our live support team can only guess @Mutlu1905 as to how long it will take.

If an appeal needs to be escalated by our TOS team then you may be waiting a lot longer.

Darko

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@EA_Darko  schreef:

Our live support team can only guess @Mutlu1905 as to how long it will take.

If an appeal needs to be escalated by our TOS team then you may be waiting a lot longer.

Darko

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Hi Darko, 

Then it is strange that they indicate that there is a maximum time frame of response. They also indicated that the investigation has been completed and that I will receive a response within 5 days. After 5 days of contacting them again, I am told that I have to wait another 10 days. I have the feeling that they just say and promise something on live chat. I can show you the conversations if you want. 

Regards Mutlu

If being told that you must wait @Mutlu1905 then this is all that can be done atm.

Darko

So.. now I am in January.  If I go to the ban page it still says banned. They have closed the tickets but no answer what so ever.  You mentioned they look at this but honestly so many months?
I have paid lots of money to be able to play this game but if I am still banned or have a sanction.  While it might take a little longer we are now up on months...... and now they just closed the tickets with NO replay. Is that they normal way for EA to handle things.....