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xX_DarthPoon_Xx's avatar
xX_DarthPoon_Xx
Seasoned Newcomer
6 days ago

Transfer Market Ban Mistake

Hi, I've received a ban from the transfer market for buying coins when I've never done anything of that nature. I've submitted a case for it but I'm not sure how long it takes to get a response, and I'd really like to be able to have access back over the next few days because of the new promo. Does anyone know how long it takes to get a response? Thanks a lot. 

6 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hey xX_DarthPoon_Xx,

    That really depends on how busy our terms of service team is at the moment. It can potentially take a few days. If you'd like, you can keep ab eye on the status of your case in "My cases". Just be careful not to resume it, as that'll pull it out of the queue and it'll take you longer to get an update.

  • xX_DarthPoon_Xx's avatar
    xX_DarthPoon_Xx
    Seasoned Newcomer
    6 days ago

    Thanks a lot for getting back to me so quickly. I'll keep an eye on it then. It would be great if it could be solved over the next couple of days while the promo is still fresh, but I get that it's beyond your control. 

  • xX_DarthPoon_Xx's avatar
    xX_DarthPoon_Xx
    Seasoned Newcomer
    4 days ago

    Sorry to rush you, but is there any way this can be resolved today please? I can see that the case is in progress but I'd really like to be unbanned so I can sell some of my champs rewards and put the new 88 Zola in the strikeforce Evo before it expires later today.  I can't afford it without doing that and it'd be a shame to miss out just because of some misunderstanding. If there's something more I need to do on my end to prove that I never bought or sold coins then let me know and I'll do it straight away. 

  • Get_Finessed_XD's avatar
    Get_Finessed_XD
    Seasoned Newcomer
    4 days ago

    Hey i just banned for the same thing for no reason and they told me they took the correct action when i also did nothing wrong so you are never getting unbanned best of luck.

  • xX_DarthPoon_Xx's avatar
    xX_DarthPoon_Xx
    Seasoned Newcomer
    4 days ago

    **bleep** I'm sorry. I really hope that doesn't happen to me but if it does we should defo complain or something. Surely they can't keep getting away with this

  • Get_Finessed_XD's avatar
    Get_Finessed_XD
    Seasoned Newcomer
    4 days ago

    I never bought coins ever and abstained from trading this year to not get false banned but no matter how hard i tired still got banned for no reason money and time this is unreal to me i spoke with live support they wouldnt do anything or look into they just said email terms of service when they just reject it with no expiation or proof when there people acutely cheating and using snipeing bots when they got after the legit players makes no sense to me electronics arts is a company where they just use robots and ai and not acutely checking things out on their own.

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