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DeziqnTV's avatar
8 months ago

Transfer of Points from FC24 to FC25

To Whom it may concern,

I contacted EA in order to resolve an issue where I seem unable to transfer FC24 points across to FC25. I haven't transferred anything before so I am entitled to the one-time transfer. I am a gaming streamer with over 10,000 followers on Tiktok/Twitch/Youtube and Facebook Gaming. I had streamed 100s of hours on FC24 until I had to stop due to ill health. I since return home from hospital and am told I can no longer transfer the points that I paid over £200 for. I am now currently left with 36,750 FC Points on FC24 with no one playing the game. My hope is/was to get these points transferred in order to start again on FC25 and this should give me a good head start to catch up. I have spoken to Arjun who seemed very quick to send me the same article listed on the EA Website which states that the transfer should be possible. I followed these steps perfectly and nothing. I am then told by Arjun that the tool to transfer was closed on the 31st of December. However, the article doesn't state that anywhere. The article doesn't state that the feature is no longer available and I have screenshotted this to save this in case this is amended at a later date. Arjun was helpful however he is/was completely helpless to help me. I asked for a refund on the points in order to resolve the issue and was told this wasn't possible. I asked if they could manually remove the points from FC24 and put them on FC25 and was told he couldn't do that either. So at this point I have been told that I need to share my experience on the forums to the community manager in aid that they can help me which I will do shortly. I am also going to seek legal advice on the loss of monies due to the cut off not being mentioned anywhere on the EA website or elsewhere. I have screenshotted all of the articles to provide them with. The articles I was provided and have screenshotted at copied below;

https://help.ea.com/in/help/ea-sports-fc/transfer-and-convert-fc-points/

Please note of the above there is no date listed of which the feature will end. As per this document, a member of the public would still believe this was possible. As mentioned previously I have screenshotted and dated this already in case EA decide to change this. This is false and can be deemed similar to fraud in some cases. People could intentionally load points on to FC24 thinking they could transfer and be fraudulently removed of their hard earned money. In all honesty, all I want is my points on FC25 and then I can get back to streaming and promoting not only EAFC25 but also promoting packs and fc points. I have been a very loyal customer since 1996 of Electronic Arts (Trademark). I have spent £1000s with you. As well as currently holding an EA Play Pro Membership Regardless of Cost. All I want is a refund to the value of 36,750 FC Points or them transferred to FC25. I would much prefer they were able to be used on EA FC 25 as I want to stream this. I have attached the transcript of my conversation with Arjun via Live Chat. You will see he was trying to be ever so helpful. You'll also see how even though this is frustrating and I am incredibly upset with EA. Its not Arjun's fault and I do re-iterate this to him several times. He was trying to help and I know that. I've been in and out of hospital over the past few months. I suffer with Krohn's Disease which means I can't work. This is why I started streaming and streaming your games to get by and pay my bills. Without streaming and whilst i've been in hospital I now have nothing. Please can someone help me in order to sort this after all I've been through... It's all I'm asking. Thank you for your time.

Yours Sincerely,

Michael Lock

DeziqnTV (Now MonkeyNutsTV) Gaming Streamer and Video Content Creator. Facebook Gaming, Tiktok, Twitch.TV., Youtube & Kick.

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