Hi,
Thank you for your response.
As requested, I’ve attached my DxDiag.txt file.
I’ve reviewed the report myself, and my system appears to be healthy and fully compatible (Windows 11 Pro, RTX 4060 Ti, 32GB RAM, DirectX 12, WHQL-certified drivers). However, FIFA 25 still fails to launch and always shows the error:
“There is a problem with your game’s setup. Please reinstall your game.”
Additional note:
I already uninstalled all EA-related apps and FIFA 25 completely, deleted all remaining files manually, and reinstalled everything from scratch.
During the re-download of FIFA 25 in the EA App, the progress stayed at 90% for quite a while, then suddenly switched to "Completed" without showing the usual finalization steps. I’m not sure if that was expected behavior.
I would really appreciate your help in resolving this, as the game has never worked since the day I purchased it.
Thank you again for your support.
— Bassem Jamal
Community ManagerCan you rerun the DxDiag in English if possible?
Seeing a number of errors and issues there but want to be sure.
Darko
Community Manager
