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ElissaOla's avatar
8 months ago
Solved

Urgent Issue with Squad Battles Disconnects - Request for Resolution

Dear EA Sports FC 25 Support Team,

I am writing to bring to your attention a recurring issue I’ve been experiencing while playing Squad Battles in Ultimate Team on legendary difficulty against tough opponents. Despite playing with full dedication and securing wins, I am frequently disconnected from matches with a message indicating a connection problem.

However, I can confidently confirm that my internet connection is stable and fast, with a speed of 900 Mbps and a ping of 20ms. Additionally, another family member plays on the same network simultaneously without experiencing any disconnections, which further proves that the issue is not on my end.

This persistent issue has caused me to miss out on crucial points needed to reach reward milestones, which has been both frustrating and discouraging. Given the time and effort I’ve invested in the game, I kindly request an investigation into this matter and appropriate compensation for the lost points and rewards I rightfully earned.

Please find my account details below:

Club Name: ElissaF9

Gamer Tag on Xbox Series X: Elissa’F9

I trust that you will handle this issue with urgency and look forward to hearing back from you soon with a resolution.

Thank you very much for your attention and support.

Kind regards,

30 Replies

  • tsikosmf's avatar
    tsikosmf
    Seasoned Newcomer
    6 months ago

    It's almost March '25 and you havent't been able to fix that **bleep**!!! I think people like you need to start losing their jobs and making games! A bunch of useless devs just earning mills because of some content creators spent more than they earn!!!

  • Vaya verguenza de servicio técnico tienen. Ya van varias veces que se cierra el squad battle casi siempre cuando le metes un gol a la maquina te aparece como si hubiese metido gol un jugador del rival y se cierra el juego. Una verguenza de juego y servicio 

  • It happned again FFsakes who is responsible for this bs honestly! Your pissing the $hit out of so many people. 

  • Que manera de no hacerse cargo del problema que es de ellos, siempre echando la culpa a internet cuando es problema del juego. Metes gol y te aparece como si hubiera marcado el rival y se cierra el juego. A ver si se ponen las pilas y lo solucionan que no es nada barato el juego como para tener tantos errores

  • I really don't understand why Squad Battles appears to need a constant internet connection, since it's played locally. If the game does need to check something online (e.g., to make sure users aren't hacking), then presumably it can do this at different times during the match and/or at the end of the match.

    In a game mode where every point counts, it's infuriating to lose points because an offline game mode can't handle losing an internet connection for a few seconds. Come on, EA, there must be a way to program the Squad Battles so that people don't get kicked out if their internet connection temporarily goes down. 

  • EA true to form and basically saying it’s nothing to do with us. The company is a joke. How many retailers get away with selling a broken product and then treating customers with such contempt. There is a fix for this issue. Sell the game and walk away. Let the halfwits at EA continue to preside over their own demise whilst we all laugh at their incompetence. This is what happens when the accountants take control of a company. Not so much “it’s in the game” more “it’s in the revenue forecast” cut development budget (10 years of the same stupid commentary), reduce time for development, dream up more ways to exploit the pay to play principle and live in ignorance about all the glitches and bugs. Each new version is nothing more than a free download yet they take your money as though it’s a whole new game. Gaming needs an independent regulator and EA would be the first to suffer rebukes and fines. This is a scam company exploiting people in pursuit of profit, yet the suckers keep this company going. Don’t even get me started on the you tubers who praise the game. They get the game feee from EA and have a financial interest in plugging the game as they always have an affiliation to a coin selling site and push you to use their discount code so as to generate income. 
    Its a form of digital grooming.

     

  • crazy_boys_dad's avatar
    crazy_boys_dad
    Seasoned Newcomer
    4 months ago

    This right hear everyone ⬆️

    The game is broke. N by now, after all the years......it should be a near perfect football game. Its all to often a horrible experience playing it. N they do nothing to help, jeez, we have just seen a customer be blamed n accused of having a poor Internet connection. 

    Companies like this, only sit up and take note when their profits take a hit.  Just think, how often we see comments on different platforms encouraging each other to boycot the game. Until EA sports stop taking our hard earned cash for a product that is terrible.

    £60 - £80 is no joke in this day and age.  I'm not spending it on Fifa next year. Not a chance.   I will may buy fifa again in the years to come. But only after I hear an apology to the fifa community. N some good will gesture from Ea sports.  And most importantly , when the finally stop extracting the urine out of us and make a decent football game

  • The same thing keeps happening to me and oddly, only when I'm winning in the last 80+ minutes on World Class or Legendary difficulty and never on any other mode.

    I know it's not my internet too. Mine is 556 Mbps Download and 50.1 Mbps Upload.

    What's more, I'm right next to the router and this happens regardless of whether it's wired or wireless. Yet, my son up stairs never encounters an issue.

    It's a total sham and makes it unnecessarily difficult to get the best rewards.

  • Pathetic reply. Its there servers because it ALWAYS happen at the same situation and it is random but you don't just lose bandwidth, connection etc. at the same point every single time; that's not how that works if you understand it. Wish these clowns would go out of business.

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