If it says 1, then the currency hasn’t been transferred. I'd recommend contacting PlayStation for help. They'll be able to take a look into this for you.
Community ManagerHey saifmass12,
What do you mean exactly that you copied the game?
Also, just to check: where did you buy your points, and what platform do you play on?
I bought it on the PlayStation store and what I mean by copied the game is the my friend copied the game for me to play without buying it
Community ManagerIf you're using Console Sharing that shouldn't be an issue. If you've already tried power cycling your console, could you go into your purchase history on the PlayStation store just to make sure that you bought FC 25 points and not FC 24 points?
If you have the right points there, could you check the purchase in your Services screen:
PlayStation®5: Settings > Users And Accounts > Payment and Subscriptions > Games and apps services > GAME. Select the game to display the content.
PlayStation®4: Settings > Account Management > Account Information > Service List > GAME. Select the game to display the content.
And check there if it says either 1 or 0 next to Remaining?
I tried power cycling and made sure that it was fc 25 points not 24 so what am I supposed to do right now?
It’s says 1 next to remaining
Community ManagerIf it says 1, then the currency hasn’t been transferred. I'd recommend contacting PlayStation for help. They'll be able to take a look into this for you.
Community Manager
