Missing Evolution Zidane in EA Sports FC 25 Account

Dear EA Sports Support Team,
I hope this message finds you well. I am writing to report an issue regarding my EA Sports FC 25 account.I have been unable to find it in my account. I have checked my inventory and all relevant sections, but it appears to be missing.
Here are the details of my account:
Account Name/Email: FEDAYN005
Platform: PC
Item in Question: Evolution Zidane
I would greatly appreciate your assistance in resolving this issue and ensuring that the Evolution Zidane is properly added to my account.
Thank you for your time and support. Please let me know if you need any further information.
Best regards,
FEDAYN