We cannot assist with bans directly here on AHQ.
If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
Thanks.
Subject: Formal Complaint Regarding Unjustified Ban – EA Sports FC 25
Dear EA Team,
I am writing to formally dispute the ban applied to my EA account regarding the game EA Sports FC 25, which was issued due to alleged use of cheats or bots.
First and foremost, I want to clarify that I have never used any unauthorized software or tools that violate EA’s Terms of Service. I believe this ban may have been triggered mistakenly. Specifically, I suspect that the use of NordVPN, a virtual private network I rely on to protect my personal data while playing on PC, may have been misinterpreted as cheating software by your systems.
Additionally, I would like to highlight that I have invested over 500 euros in FC Points within the game, demonstrating my full commitment and legitimate participation in the EA Sports FC 25 community. It is both frustrating and disappointing to lose access to my account under these circumstances.
I have already submitted a case for review through your official support system, but after more than a week, I have not received any response. I kindly ask you to investigate this matter thoroughly and provide me with a resolution as soon as possible. I am more than willing to provide any additional information or evidence that may help clarify this situation.
If it is confirmed that this ban was applied in error, I kindly request the restoration of my account and all associated privileges.
Thank you for your attention to this matter. I look forward to your prompt reply.
Kind regards,
