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Byngyy's avatar
Byngyy
New Novice
3 months ago

black screen!!!

EA_Barry​  this is my dxdiag you wanted to see  
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
3 months ago

Byngyy​ 

Thanks for that. Below are some troubleshooting steps that should help. Please note there are issues in your Dxdiag report that indicate a possible hardware issue (RAM issue maybe), the items related to BEX64.

  1. Download and install all available Windows Updates
  2. Clear the EA app cache
  3. In the EA app, click on the game and then Manage, Repair
  4. Run System File Checker to help ensure the integrity of your Windows System files
  5. Perform a clean boot before starting

Thanks again.

  • Byngyy's avatar
    Byngyy
    New Novice
    3 months ago

    EA_Barry​ tried all these steps just and my fifa still went into a black screen when i just tried it

    • EA_Barry's avatar
      EA_Barry
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Byngyy​ 

      If you feel comfortable getting inside your PC case, you could reseat the RAM. It is possible the RAM is not seated correctly. It is also possible a RAM stick if faulty and may need to be replaced. Thanks.

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