Can’t connect to EA servers
Hello ! Platform: ps5 Game : Fc25 all online mood Issue : can’t connect EA servers Please i need help with my account i already contacted ( EA help ) and couldn’t help so they ask i should rep...
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EA_Pulsar
Community Manager
Community ManagerHey @khalid2151863 I've prepared a list of troubleshooting steps that can help resolve similar issues. Please give it a try and let me know how that goes.
1) Restart your router.
Try to power down your router for 10 seconds and then power it back on.
2) Restore Licenses.
In the main menu of your PlayStation, go to Settings > Account Management > Restore License.
3) Clear cache.
1. Turn off your console (not rest mode).
2. Wait until the power light on the front of the console stops blinking.
3. Unplug the power cable from the console.
4. Press and hold the power button several times to remove any excess power.
5. Turn on your console again.
4) Change DNS.
Go to the internet settings -> network -> set up internet connection -> Wifi/LAN (depending which you are using) -> Select custom -> choose your network (wifi) -> Leave IP Address Settings as automatic -> DHCP leave as do not specify -> DNS Settings choose manual -> and fill in primary 8.8.8.8 and 8.8.4.4 as secondary -> MTU leave as automatic -> Proxy Server leave as do not use -> Test connection.
EA support always reply with the same steps, and that’s not even the solution. I for instance have had this problem for years with FC. But can with no issue at all sign in with a friends account on the exact same setup.
And the game has the exact same problem when trying to play via Xbox Cloud, that’s not even on my Xbox, it’s on Microsoft’s servers and (Xbox)Thank you so much I changed the dns and it works
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