Can not open pack after buy seasonal supply pack

So i opened the seasonal supply pack, and within that pack i got a totw pack. But when i try to claim this pack the game kicks me out of the store. It does the same on the apps but it loggs me out when this happens.

now i can’t open packs anymore because i have a unclaimed item

Console (ps4)

akbarnino

The Pack I Open : Seasonal Supply Pack

Inside the Pack : Breakthrough team of the week pack

Opend the pack on console 

09:00 indonesia time