Forum Discussion

glisho's avatar
glisho
Rising Newcomer
4 months ago

Cannot claim level 13 rewards from season 7

So, I paid the premium and cannot claim level 13 rewards from Season 7
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
4 months ago

Thank you for bringing this issue to our attention. I’d like to investigate it further for you. Could you please provide the following information:

Your platform
Username
Timestamp when the issue occurred
Any changes you've made on your account recently
The error message (if any)

  • carverdk's avatar
    carverdk
    New Novice
    4 months ago

    Xbox one

    carverdk

    its there always , the progress in gone, have tried installing FC25 on another xbox still no progress

    No changes made to the account except buying premium pass

    no error message 

    • EA_Pulsar's avatar
      EA_Pulsar
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Thanks. Can you share a screenshot showing your current season progress? 
      Could you also check it on the web app or the companion app? 

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