Crash when accessing UT CE-108255-1

Question

Hello,
I’m an Italian player and I’m having a persistent issue with EA Sports FC 25 on PlayStation 5. The game crashes immediately with error CE-108255-1, but only when I try to enter Ultimate Team.
All other modes (Clubs, Career, etc.) work perfectly. Also, if I log in with a different PSN account on the same console, the game works without any issues — so the problem is clearly linked to my EA profile or Ultimate Team data.
I have already tried the following troubleshooting steps:

Rebuilt the PS5 database in Safe Mode
Deleted all saved data from the console
Restored licenses

I have not yet deleted/reinstalled the game or cleared the cache.
The issue still happens only with my primary account and only in Ultimate Team.
Please check and reset or repair my Ultimate Team cloud profile, as it may be corrupted.
Thank you very much for your support.
[Thread title edited by the CM for clarity. EA_Claus]

ea_claus · Answer

Hey w_daaanq17​,
You posted on the Italian FC 25 boards, but I moved your thread to the English boards. Please review our guidelines to find the right language board for your post.
In the meantime, please delete the corrupt data following this guide, including the Personal Settings 1 and the squad updates, as they are sometimes involved in issues with accessing UT.&nbsp;
It might also help if you log in using the Companion app or the Web app, delete your active squad from there, and set up a new one before logging in to UT on your console again.&nbsp;
Let us know how it goes!

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Crash when accessing UT CE-108255-1

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