Does Anyone Know How to Connect a Controller to fc25 if I am Using the EA app

I pre-ordered the game on PC, and haven't been able to connect the controller to the game. All of the tutorials and advice online only applies to users on steam, or doesn't work. If anyone has had the same problem, did you fix it? And if so, how?

I appreciate I am quite late to the discussion, but any help would be greatly appreciated!

Edit: is there a way to contact support directly from EA?