Don’t have necessary permissions to advance

si si tranquillo vendcera tanto non stiamo aspettando da due settimane fate con calma.

Hey guys, a little update. I restored the license and right now my game was getting me into the trial. When I press upgrade it said that the store is not available. Hope this will be fixed soon and not in tittle update #3. 

yes bro this is happening since morning.. that's what we are hoping too XD but i don t know why I'm very skeptical about this... thanks for updating us anyway :D 

why doesn't this problem appear on the trello board if this is under investigations? What could it be to take soooo long it's been a week for me and two weeks for others... @EA_Vendcera 

It should have priority 0 and an entire team to look on this issue.. But this is affecting 1% of the players so why would you care about it so much

Same problem here too

Hello @EA_Vendcera , 

I open 2 days ago a ticket with EA support on the same issue and from I have seen the status of ot is still on New.

Most probably you will see these messages of the people who are frustrated just Monday, which is also a sign of the EA that shows how important usual customers are for this company.

As a tech support for three years and a half, while working for the biggest conpany of it in the world(most probably now) I am very dissapointed that you are bot sharing the root of the cause and you also cannot provide us with an ETA on this issue as stated above of another customer, this issue should have been a priority A or 0 or whatever. But as I see this is not the cause here.

Did you checked if any API is related to this issue? Did you extract some logs from a non working machine? Did you checked any policies that might interfeere with the game or EA itself as a provider with the ones from the playstation? 

We would like to know exactly why this is happening and why a certain of users are affected, if you compared a working machine and a non working one.

I will just let you know regarding the situation of Ubisoft and most probably you seen how customers were about that company and now they are going down. 

ticket number:190737338

@EA_Pulsar @EA_Vendcera @EA_Darko @EA_Illium 

Is this gonna fix or we are waiting just as some idiots? Can you provide us the link for this on trello at least if you said it's under investigations? 

At this point i dont think this will ever get fixed

Facts. Please at least just give us a timetable or something. Just be transparent with us. We want to either play the game, as we are entitled to do, or move on. Just tell us what on earth is going on. If it’s never getting fixed, fine. At least tell us and let us move on.