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TTVdeadpool3831's avatar
TTVdeadpool3831
Rising Newcomer
3 days ago

Ea fc 25

Had my ps5 for about 2 months now and thought id buy ea 25, but everytime i go onto the game it comes up with login verification but for my old ea account (had to make a new one as I don’t have the number or email anymore) so I’ve been able to click back and it says enter a new email so I’ve been putting my new account in and I’ve been playing it everyday so my teams quite good, I played it last night everything was fine I came off around 9pm uk time and played a different game and this morning around 10 am I wanted to go onto fifa but it won’t let me enter my other email to get into my new account I’ve tried deleting it and re installing it restoring the data and I’ve deleted all saved data and it’s still coming up with the login verification page and won’t let me enter my new email(the new email is with a whole new account that I made as I don’t have the details for the old account).

6 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey TTVdeadpool3831  Please contact our support team if you need help with your account. The team will look into this for you.  

    https://help.ea.com/en/help/faq/using-ea-help/ 

  • Graftinggg's avatar
    Graftinggg
    Seasoned Newcomer
    3 days ago

    i’m having the same problem and when i go to the ea help page it doesn’t give me the option to contact them just brings me to a page with different articles 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 days ago

    The available contact options may vary based on the issue category and product you select. Also, check in incognito mode/tab if there are any issues.

  • Graftinggg's avatar
    Graftinggg
    Seasoned Newcomer
    3 days ago

    what’s the best issue to choose to get in contact with them 

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