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Shalaby39's avatar
Shalaby39
Rising Novice
10 days ago
Solved

Ea servers issue

Platform: xbox1

I am having a big issue with ea servers

when I play a match and finish (full time or my opponent forfeited) the game starts loading (the triangle at the bottom of screen) for about 4 minutes and then they message me cannot connect to ea servers and the kick me out of ultimate team. When I open ultimate team again they send me the DNF message and count it loss even if I won 

My Internet connection is not bad (20 to 50) ping

Please help me ea and contact me because this problem is getting on my nerves 

and you will see every thing in the attachments

 

  • EA_Claus's avatar
    EA_Claus
    10 days ago

    Unfortunately, that's quite the packet loss. The connection seems to be involved. The overall score leaves a lot of room for improvement.

    If the same issues persist for you even after following the suggestions in this article to improve the quality of the connection, like using an Ethernet cable, changing the DNS, or changing the Wi-Fi channel, it might be necessary to contact the Internet Service Provider directly to figure out the next steps. Let them know about the packet loss identified in the test results.

    I hope you'll notice an improvement afterward!

8 Replies

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Hey Shalaby39​,

    Let's try to figure out how to stop these errors you're getting repeatedly. I moved your thread over to the FC 25 Technical Issues board.

    If you can't identify a problem with the connection even after testing its quality with the dedicated tool, did these errors start for you after playing intensely for a while? 

    If they did, at times, our security systems against bots and automation can target very active players. For the errors to stop, please take a break from starting new matches for 24 hours. 

    If the errors persist past these 24 hours, please try following the steps in this guide to improve the stability of your internet connection; the configuration might be involved.

    Let us know how it goes.

  • Shalaby39's avatar
    Shalaby39
    Rising Novice
    10 days ago

    I want to give u a note that might help

    this issue started a week ago when I went saudia Arabia from egypt so maybe I am connected to the server of egypt till now(which I think is the middle east server)

    so is there away to change the server 

    Also this issue happens I think every 2 matches 

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    10 days ago

    The Data Center you connect to shouldn't be the problem; You can find more information about the Data Centers in this article, but you can change your matchmaking settings in the game by going to Customise > Online Settings > Matchmaking Options. Refreshing these options might help.

    In the meantime, please take the test here and share the results with us. Let's check if it picks up on any problems by looking at the overall score and the packet loss over the last few matches you played.

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Unfortunately, that's quite the packet loss. The connection seems to be involved. The overall score leaves a lot of room for improvement.

    If the same issues persist for you even after following the suggestions in this article to improve the quality of the connection, like using an Ethernet cable, changing the DNS, or changing the Wi-Fi channel, it might be necessary to contact the Internet Service Provider directly to figure out the next steps. Let them know about the packet loss identified in the test results.

    I hope you'll notice an improvement afterward!

  • Shalaby39's avatar
    Shalaby39
    Rising Novice
    9 days ago

    For anyone who is suffering from the same issue

    Change the WiFi channel connection 

    you can ask chatgpt and they will help you

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    9 days ago

    That's great to hear, I'm glad you noticed an improvement after changing the Wi-Fi channel! 

    By all means, let us know if you need help with anything else.

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