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fzjn43's avatar
fzjn43
12 months ago
Solved

fc 25 points

hello ea i have purchased fc 25 points points on amazon the 5900 fc points but i haven’t received them on my account and i haven’t got an email for them either after i redeemed them when should i exp...
  • EA_QueenBee's avatar
    EA_QueenBee
    12 months ago

    @fzjn43,

    If you redeemed on the EA website, then the code you got was for PC, which explains why you didn't get the points on your Xbox. Unfortunately there's no way to transfer these points between platforms. You could try reaching out to the seller for a replacement code.

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
12 months ago
Hey @fzjn43,

Two quick questions: What platform do you play on, and where did you redeem the code?
fzjn43's avatar
fzjn43
12 months ago

i play on xbox series x and i bought it on amazon and i put the code in i received from amazon on the ea redeem bit on the website it said i would get a email but i haven’t recived it 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @fzjn43,

    If you redeemed on the EA website, then the code you got was for PC, which explains why you didn't get the points on your Xbox. Unfortunately there's no way to transfer these points between platforms. You could try reaching out to the seller for a replacement code.

    • MCH72TNS's avatar
      MCH72TNS
      11 months ago

      I’ve buyed 5900 eafc points in my brothers account can I get a refund, I didn’t touch the points

      • EA_QueenBee's avatar
        EA_QueenBee
        Icon for Community Manager rankCommunity Manager
        11 months ago
        Hey @MCH72TNS,

        Where did you buy the points?

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