Community ManagerHey everyone,
thanks for your continued reports. Our team is looking to gather some further insights for the investigation if you could help us provide some more info. Thank you!
@EA_Vendcera
Approx. 1 day ago i've faced this issue. I got endless loading UT screen when was trying to enter it. After a couple of minutes I was kicked off with the following error: connection to the ultimate team is not possible. You will be returned to the main menu.
After having a 1+ hour of live chat with Jose from support department I've came up to a conclusion to ask for help here.
I've tried:
1. Clearing cache,
2. Reinstalling the game,
3. Creating a new squad and deleting my previous one via UT companion,
4. Power cycle,
5. Different system options,
6. Restoring database.
After creating a new squad the issue changed a little: the loading screen became literally endless with no error to pop out as it was before.
After restoring database I managed to enter the UT but everything was extremely lagging, f.i. i couldnt get to the store, sbc section and matches were endlessly loading. I logged off and then I couldnt log in to UT again as the same issue occured.
After that I tried:
7. Changing DNS,
But it also didn't work out.
PS5. Hope to get some help and thank you in advance.
Gamertag: SoloMid1337
Platform: PS5
Connection type: LAN (wifi as well)
