This is the transcript from my refund request so everyone knows the truth:-
( 15m 14s ) Pranjal: May I know from where have you purchased the FC24?
( 15m 24s ) Adam: Playstation Store
( 17m 40s ) Pranjal: In order to get the refund I suggest you to contact Playstation support and they don't share their billing with us
( 17m 44s ) Pranjal: I hope you understand
( 17m 51s ) Pranjal: I was trying to get a refund for you but no luck
( 18m 4s ) Pranjal: Hope you understand my limitation on this.
( 18m 38s ) Adam: No I don't understand as this is where Playstation told me to request.
( 19m 28s ) Adam: They said I had 24 hour to request refund.
( 19m 56s ) Adam: If you can't do this please speak to your manager.
( 22m 43s ) Adam: This is their policy they quoted "Games and game add-ons
You can cancel a game or game add-on purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it." so you see as it's downloaded you cannot request refund from them.
( 23m 18s ) Pranjal: I am sorry to say that we don't have the option to transfer the chat.
( 23m 35s ) Pranjal: I am using the same tool as others are using.
( 23m 53s ) Pranjal: If I have the option then I would love to do that for you.
( 25m 3s ) Adam: I don't want you to transfer the chat I want you to speak to your manager as they insist they cannot refund and you are breaking the statutory law if not refunding me and delaying past 24 hours. If my refund isn't processed I'll ensure that I share this across all message boards and social media.
( 32m 11s ) Pranjal: I am sorry but we do not have the option to get our manager on the chat.
( 32m 23s ) Adam: Statutory policy instruction per your website:-How to request a refund
If you believe you’re entitled to a refund from EA, contact us before submitting a chargeback.
On the EA Help homepage, enter the title of your game into the search bar.
Choose the game you need help with from the search results.
Select See all help topics, then choose the Orders category.
Choose the available option to connect with an EA Advisor.
( 32m 59s ) Adam: As you see above there are clear instructions.
( 33m 23s ) Pranjal: I would like to inform you Adam that PlayStation does not share it's transaction history with EA to refund any purchased game via PlayStation, if you want to refund the game you need to contact the PlayStation support for that.
( 35m 18s ) Adam: I'll be using this transcript as formal evidence. You MUST have had multiple requests tonight - Please answer this?
( 40m 50s ) Pranjal: If you want you can contact the other advisor as well but they will provide you the same information as me.
( 42m 25s ) Adam: Your last comment doesn't make sense. I've not mentioned another advisor?
( 43m 4s ) Pranjal: I just checked our team and yes, we have also received similar contacts from other players. The good thing is that our involved team is aware of the problem and already working on a fix for it. So you don't have to worry as the problem is not on your side and will be solved really soon.
( 43m 35s ) Pranjal: For nowI’m afraid but as much as I’d like to help it seems rather difficult. Is there anything else I can help you with else we might need to disconnect this session
( 44m 0s ) Adam: If that is the case I want some sort of compensation for a wasted evening.
( 44m 42s ) Pranjal: I’m afraid but as much as I’d like to help it seems rather difficult. Is there anything else I can help you with else we might need to disconnect this session
( 45m 52s ) Adam: This is completely unacceptable from a large company.
( 46m 10s ) Pranjal: Since I’ve already provided required information regarding this case, I am now ending this chat session. Thank you for contacting EA Chat Support.
