Check the following link for info on securing your account:
https://help.ea.com/en/help/account/secure-hacked-ea-account/
If required, click the following link for help contacting an Advisor:
https://help.ea.com/help/faq/using-ea-help/
Thanks.
Community ManagerCheck the following link for info on securing your account:
https://help.ea.com/en/help/account/secure-hacked-ea-account/
If required, click the following link for help contacting an Advisor:
https://help.ea.com/help/faq/using-ea-help/
Thanks.
i have already done it. but i cannot communicate by chat, only email. i want you to cancel illegal BAN ASAP but you dont let me know any updates.
Community ManagerWe cannot assist with bans directly here on AHQ.
If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
YOU MUST TELL OTHER TEAM SOON
WHY MY ACCOUNT IS BANNED
OTHERWISE I WILL ACCUSE YOUR BAD SUPPORT ON SNS
YOUR SUPPORT IS TOO SLOW
Same thing happened to me. The hacker changed my email address and turned off login verification. I emailed EA about this and also added two attachments showing how both my email and security settings were changed. That was a week ago and i haven’t heard anything back yet… i missed out on all my evos and objectives and honestly I’ll probably never touch and ea sports product again.
