Forum Discussion

G0dstim3's avatar
4 months ago
Solved

Hacked Xbox Account

Hi, i got hacked on my xbox live account and can’t access it anymore, is it true i would lose all the progress on ultimate team if i unlink my hacked account and link a new xbox live account?

  • Hey @G0dstim3,

    Not only will you lose any progress made in UT, you won't be able to link a new Xbox account to the same EA account. If you look at our account unlinking article:


    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

    You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.


    I recommend reaching out to Xbox support to see how they can help you get your Xbox account back.

7 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey @G0dstim3,

    Not only will you lose any progress made in UT, you won't be able to link a new Xbox account to the same EA account. If you look at our account unlinking article:


    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

    You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.


    I recommend reaching out to Xbox support to see how they can help you get your Xbox account back.

  • G0dstim3's avatar
    G0dstim3
    4 months ago

    Hi, is there no other way to work around it, theres a pending investigation already but just incase, ive spent a lot of money on the account.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 months ago
    @G0dstim3,

    Unfortunately no, there's no real way around it. It's impossible to transfer account progress between accounts, and there's no cross-progression in FC 25, so you wouldn't be able to continue on another platform.

    Fingers crossed their investigation gets back to you with good news soon.
  • G0dstim3's avatar
    G0dstim3
    3 months ago

    Thanks, this is completely unrelated but what is going on with the 81+ totw player pick, it keeps saying it isnt available and i cant open the rest of my packs.

  • G0dstim3's avatar
    G0dstim3
    3 months ago

    Nope, i dont have access to my account on the xbox coz i got hacked and lastnight, Microsoft told me they cant prove my ownership of the account so i have lost all my progress and games.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 months ago
    @G0dstim3,

    I'd reach out to them again anyways. They should have their own account recovery process, hopefully they can help you recover your Xbox account.

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