Forum Discussion

czechv's avatar
czechv
2 years ago
Solved

I bought the FC25 game and it doesn't show that it has been purchased

I bought the FC25 game and it doesn't show that it has been purchased and I can buy it again
  • EA_Darko's avatar
    EA_Darko
    2 years ago
    Hey all, if you continue to see this issue can you please go ahead and speak with our live support team: https://help.ea.com/en/help-home/

    They will be able to take a look at your account with you.

    Darko
czechv's avatar
czechv
2 years ago

It didn't work, but if I can't add the version I bought to the cart, you wonder if it's just a visual error?

VladDragos24's avatar
VladDragos24
2 years ago
@czechv you solded the problem? I have the same problem too and I don't know what to do...

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello everyone,

    If you are still experiencing this issue where the game still doesn't show, please share your EA Error Report ID in this thread. It will help up speed up the investigation.

    Here is an article to help you find this Error Report ID: https://help.ea.com/en-gb/help/ea/ea-app/run-ea-error-report/

    Thank you very much.

    • CesteGaming's avatar
      CesteGaming
      2 years ago

      77bbc758-62a5-4cce-b138-e2bc05ce6ad3

      • CesteGaming's avatar
        CesteGaming
        2 years ago

        I just cleaned all temporary files on windows and now it works!

    • Dertji's avatar
      Dertji
      2 years ago

      46c59b31-41f7-4d4e-bfc5-0bc3527afc11

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