ok so i tried this now and the issue remains the same. i remember it started when ea app updated itself the last time. but nobody else on the internet seems to be having this issue
the games i had installed before the update are no longer in the library. and when i try to play the,m it just says preparing. and nothing happens
Community ManagerSince you mentioned the games are no longer in your library, are you trying to launch them via desktop shortcut?
yes exactly. and from their folders as well. but it just shows preparing for an infinite amount of time and leads to nothing
Community ManagerThanks for the clarification. The problem here seems to be that you're not logged in to the correct EA account. To fix this issue, you will need to log in to the EA app with the correct EA account where you can see your games. If you cannot find this account yourself, please contact EA Help Support so they can assist you with that.
no no. this is the correct account. i have been using it for almost ten years. and i am logged in correctly
Community Managercorrect. today i checked this id on my friends pc. it is working fine on it. i can download it on his pc. but here it has issues
Community ManagerIn this case, if you can see the games in the library in a different device with the same account, that indicates that there might be a local issue on your device.
I suggest that you use Ccleaner to remove the EA app and install it again on your local device.
To delete them, you can try using CCleaner to clear out issues and errors.
For instructions on how to use Ccleaner to uninstall apps, click here.
While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.
ok so i donwloaded ccleaner. and when i try to remove ea app. the ea app opens and after choosing unitall it says couldnt complete install. error code INST-21-577
But if i uninstall it from control panel then it is able to uninstall the app
this is wat is shows when i try to remove it from the ccleaner app. but from the control panel it has no such issues unintalling
Community ManagerOk so once you reinstall the EA app, please try clearing its cache:
