Forum Discussion
correct. today i checked this id on my friends pc. it is working fine on it. i can download it on his pc. but here it has issues
- EA_cuervo1 year ago
Community Manager
In this case, if you can see the games in the library in a different device with the same account, that indicates that there might be a local issue on your device.
I suggest that you use Ccleaner to remove the EA app and install it again on your local device.
To delete them, you can try using CCleaner to clear out issues and errors.
For instructions on how to use Ccleaner to uninstall apps, click here.
While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.
- 1 year ago
ok so i donwloaded ccleaner. and when i try to remove ea app. the ea app opens and after choosing unitall it says couldnt complete install. error code INST-21-577
But if i uninstall it from control panel then it is able to uninstall the app - 1 year ago
this is wat is shows when i try to remove it from the ccleaner app. but from the control panel it has no such issues unintalling
- 1 year ago@EA_cuervo idk wat else to do
- EA_cuervo1 year ago
Community Manager
Ok so once you reinstall the EA app, please try clearing its cache:
- Open the Start menu.
- Open All Apps.
- Find the EA folder and click the downward arrow to expand.
- Select App Recovery.
- A confirmation window will pop up.
- Click Clear Cache.
- 1 year ago@EA_cuervo oh yeah iv done that already. multiple times