Lagging menus, keep getting kicked out of UT
Are the servers down? As I can't browse anything or open packs without it kicking me out and saying cannot connect to UT at the moment. Even in game, start a game, play for a few mins and it kicks me...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @Stu_Laudrup1873
Thanks for reaching out. We should go through some connection troubleshooting to see if we can find out why you keep disconnecting and lagging. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
@EA_Aljo wrote:Hi there, @Stu_Laudrup1873
Thanks for reaching out. We should go through some connection troubleshooting to see if we can find out why you keep disconnecting and lagging. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
Hi I've attached a screenshot.
- EA_Aljo
Can you also get the match history as I mentioned previously? Thank you.
Sorry, attached now
@Stu_Laudrup1873 wrote:
@EA_Aljo wrote:Hi there, @Stu_Laudrup1873
Thanks for reaching out. We should go through some connection troubleshooting to see if we can find out why you keep disconnecting and lagging. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
Hi I've attached a screenshot.
Attached now
- EA_Aljo
That's not quite it. There should be a list of matches with their ping and packet loss. You get this when click on Match History on the left side of the CQR screen. So far though, I'm seeing some packet loss and that is why you're disconnecting. When did this start happening and have you tried any connection troubleshooting yet?
@EA_Aljo wrote:Hi there, @Stu_Laudrup1873
Thanks for reaching out. We should go through some connection troubleshooting to see if we can find out why you keep disconnecting and lagging. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
It's happening in game. 2 of my champs playoffs games I've been kicked out of and received losses. Fortunately I managed to win the other 3 but this is gonna cost me wins in the finals and therefore rewards. I need this rectified please it has zero to do with my connection to my Internet dropping. It's solely the FUT/EA servers
Also admin, I'm having the same issues as everyone else that when I open a pack it crashes and I have to restart. Same as sbc's. So whilst I appreciate you have to do your jobs and check it's not the user's connection, surely you can acknowledge there's a much wider and larger problem considering so many people suffering the same.
- EA_Aljo
Both you and @Rhymes_IRL have BT as your ISP. It's very possible this is an issue on their end. We will continue to monitor for issues with our servers. Unfortunately, I don't have anything else to suggest except making sure you go through all the troubleshooting steps here.
@CoYi_123 As long as you remain on a wireless connection, you will experience lag and disconnects a lot more frequently than using a wire. That is to be expected and is completely out of our control.
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