Lagging menus, keep getting kicked out of UT
Are the servers down? As I can't browse anything or open packs without it kicking me out and saying cannot connect to UT at the moment. Even in game, start a game, play for a few mins and it kicks me...
Forum Discussion
Sorry, attached now
@Stu_Laudrup1873 wrote:
@EA_Aljo wrote:Hi there, @Stu_Laudrup1873
Thanks for reaching out. We should go through some connection troubleshooting to see if we can find out why you keep disconnecting and lagging. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
Hi I've attached a screenshot.
Attached now
EA_Aljo
Community Manager
Community ManagerThat's not quite it. There should be a list of matches with their ping and packet loss. You get this when click on Match History on the left side of the CQR screen. So far though, I'm seeing some packet loss and that is why you're disconnecting. When did this start happening and have you tried any connection troubleshooting yet?
This is happening many users. Im on ps5 and its been going on all evening and earlier today. Other users also reporting same issues. Random disconnects. Unable to log into the ultimate team servers, Menu freezes. Transfer market freezes. Nothing wrong with my internet connection. No issues on any other game.
@Rhymes_IRLYeah it's many users but not all. There are quite a few threads on here about it already. It's just painfully slow and kicking everyone out, behaving like they are under DDOS or something. Weird they haven't posted about it publicly yet, would save people a lot of panic if they knew it was a known issue. Clearly something they need to fix.
Also clearly not ISP specific considering there have been reports from people in other parts of the world if you look at different threads. I get the staff on here are mostly troubleshooters but it should really be escalated at this point. We would escalate it at my place after this many reports.
@EA_Aljo wrote:That's not quite it. There should be a list of matches with their ping and packet loss. You get this when click on Match History on the left side of the CQR screen. So far though, I'm seeing some packet loss and that is why you're disconnecting. When did this start happening and have you tried any connection troubleshooting yet?
It started happening yesterday, and just been on there and it's still happening. I can't get logged onto ultimate team it just loads for 5 mins then says there was a problem connecting to FUT servers. I've had to restart the game several times already. I can't browse on the menus for more than a couple of mins before it kicks me out. My Internet connection is perfect I use LAN cable and have fibre broadband.
It's literally only FC25. However having read the forum, many people are suffering with this. Aren't you guys aware? I've attached screenshots
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