Lagging menus, keep getting kicked out of UT
Are the servers down? As I can't browse anything or open packs without it kicking me out and saying cannot connect to UT at the moment. Even in game, start a game, play for a few mins and it kicks me...
Forum Discussion
@Rhymes_IRL wrote:So is there something we can take to our isp (BT) and tell them like IP addresses that we need to connect to, something to offer them a bit of guidance so they can troubleshoot.
I've just been off the phone to them and they checked everything. There's nothing wrong their end. When I explained that other games work fine they were a bit like "well can't you put 2 and 2 together and contact the game manufacturer ", however EA are just putting their fingers in their ears and not acknowledging there is a widespread issue
Yeah it's not ISP. Going through troubleshooting steps to suppress the noise a bit is so frustrating as like you say, it can from a customer perspective feel like fingers in ears.
It's an annoying one for sure as it clearly is affecting a lot of people but it's not hundreds of thousands to the point they can't ignore it publicly.
Most people don't report issues, especially internet connection related since they don't realise it might not be 'just the router being bad' which is a generic response. I suspect it is actually pretty widespread and their error reporting should be showing that if they bother to look properly.
@Worble wrote:Yeah it's not ISP. Going through troubleshooting steps to suppress the noise a bit is so frustrating as like you say, it can from a customer perspective feel like fingers in ears.
It's an annoying one for sure as it clearly is affecting a lot of people but it's not hundreds of thousands to the point they can't ignore it publicly.
Most people don't report issues, especially internet connection related since they don't realise it might not be 'just the router being bad' which is a generic response. I suspect it is actually pretty widespread and their error reporting should be showing that if they bother to look properly.
Surely these guys get alerted when games disconnect or when randomly kicked out of the server? It's happened multiple times over the last 24hrs and god knows how many times I've had to close the app and open it again.
Going from posts on here and on twitter it's a much wider problem than they are willing to admit. But in the mean time while they ignore it, players are unwilling to play. Particularly with the weekend league coming up when I'll have a few disconnects no doubt which cause me losses and therefore rewards.
An acknowledgement of this issue and a statement showing they're actively looking into it would be sufficient just now and not just "can't really suggest anything "
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Just the nature of massive companies unfortunately, and many will work from home and so won't be alerted as readily due to relaxed schedules, timezones and not having colleagues there around them in person.
The forum guys are basically community admins with a job title. They're helpful but it's just another forum moderator roll where to get anything real done they have to escalate the problem with good evidence. Most people are just angry, clueless and moaning so their job is noise suppression largely and curating the good threads from the bad. It's a tough job but they have limited effectiveness.
what really matters is their operations management department should be seeing pages of logs telling them their is an issue but in bigger companies these guys can tend to be a bit slow since most of their job is sitting watching things happily tick over.
I've always felt communication is EAs biggest issue. In the entertainment industry you have runners who act as go betweens, in warehousing you have teamsters who do a similar job. EA don't have nearly enough of this role going between departments and they certainly don't have enough freedom to give end users information that would help. EA are old school faceless and scary corp style where the world has moved towards more open transparency.
sorry for the essay but that's basically it. They should copy paste this reply and tell everyone really. It helps to be honest and transparent
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