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Bakry100's avatar
Bakry100
Rising Novice
9 months ago

My FC25 account got hacked. Lost all my coins and some of my squad players

My FC25 account got hacked. I lost all my coins (i had around 500k coins) and many of my squad players dissappeared. Can you please help me recover my coins and players? I already change my origins a...
Bakry100's avatar
Bakry100
Rising Novice
9 months ago

@EA_cuervo thank you for the advice. Yes, i already opened a case (Case number 194672874) with EA Help and we already recovered and secured the account. However, I'm currently waiting for them to restore my content (coins and missing players). Do you have any idea how long this process usually takes? I was hoping I could do some of the upcoming Black Friday SBCs but with no coins, its basically impossible.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    9 months ago
    @Bakry100 I'm glad you already got the assistance you needed. I wouldn't be able to provide an exact time frame, but it usually takes a couple of weeks until you hear back from them about your missing content. If you would like an update, you can create a new case and contact the support team once again and ask them if they have any updates on your previous case.
    • Bakry100's avatar
      Bakry100
      Rising Novice
      9 months ago
      @EA_cuervo hey there, its been around 10 days and there are zero updates on my case. I completely understand the team are doing their best but i would really appreciate a small update after 10 days worth of investigation. Not saying i expect the matter to be resolved but a small update seems reasonable after 10 days.

      So i wanted to ask you how long it usually takes to hear back from EA help on our cases.
      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        9 months ago
        Hi @Bakry100, I wouldn't be able to provide you an update as we're unable to check your account details here at AHQ. For further assistance with that, please contact EA Help.

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