Forum Discussion

Bakry100's avatar
Bakry100
Rising Novice
9 months ago

My FC25 account got hacked. Lost all my coins and some of my squad players

My FC25 account got hacked. I lost all my coins (i had around 500k coins) and many of my squad players dissappeared. Can you please help me recover my coins and players? I already change my origins a...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
9 months ago
@Bakry100 I'm glad you already got the assistance you needed. I wouldn't be able to provide an exact time frame, but it usually takes a couple of weeks until you hear back from them about your missing content. If you would like an update, you can create a new case and contact the support team once again and ask them if they have any updates on your previous case.
Bakry100's avatar
Bakry100
Rising Novice
9 months ago
@EA_cuervo hey there, its been around 10 days and there are zero updates on my case. I completely understand the team are doing their best but i would really appreciate a small update after 10 days worth of investigation. Not saying i expect the matter to be resolved but a small update seems reasonable after 10 days.

So i wanted to ask you how long it usually takes to hear back from EA help on our cases.
  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    9 months ago
    Hi @Bakry100, I wouldn't be able to provide you an update as we're unable to check your account details here at AHQ. For further assistance with that, please contact EA Help.
    • Bakry100's avatar
      Bakry100
      Rising Novice
      9 months ago
      @EA_cuervo Thank you for getting back to me, yes I understand you won't be able to provide updates specific to my particular case. I was asking -generally speaking- how long does it take on average to receive a case update? I spoke to several advisors on EA help and I got several answers ranging from 48 hours to 10 days.
      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        9 months ago
        @Bakry100 They can't give you an exact time frame as it depends on the demand. If you have already waited 10 days and still haven't received a reply, you should hear back soon.

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