Forum Discussion
Bakry100
9 months agoRising Novice
@EA_cuervo Thank you for getting back to me, yes I understand you won't be able to provide updates specific to my particular case. I was asking -generally speaking- how long does it take on average to receive a case update? I spoke to several advisors on EA help and I got several answers ranging from 48 hours to 10 days.
EA_cuervo
Community Manager
9 months ago@Bakry100 They can't give you an exact time frame as it depends on the demand. If you have already waited 10 days and still haven't received a reply, you should hear back soon.
- Bakry1008 months agoRising Novice@EA_cuervo Hey Cuervo, still not a single update and it's been more than 2 weeks. Is this normal? What can I do to escalate, I don't think it's too much to ask for a small update after 2 weeks of case opening.
- Bakry1008 months agoRising Novice@EA_cuervo Yup, it got sorted. Thank you so much and appreciate you taking the time to check. Have a wonderful day.
- Bakry1008 months agoRising Novice
@splyxyzHey man, it took exactly 14 days but there weren't any sort of updates during the 14 day wait. On the 14th day, I received an email from them stating that they finalised their investigation and accordingly, transferred a certain amount of coins to my account. You just gotta wait it out and hopefully they get back to you soon.
- Splyxyz8 months agoNew Novice
Thank you bro for your answer, just hope mine takes a little bit faster because I really wanna do the 82x14 and exactly a month ago the same thing happened to me but I didn’t get my coins back and I grinded up to 3012k coins and they got taken too which is sad so I really hope I at least get my coins back this week.
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