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Egostarhu's avatar
Egostarhu
Seasoned Newcomer
6 days ago

Need contact - official complaint

Helllo.

Could anyone help where can I report official complaint against EA?! Any contact would be good.

My account is suspended according to coins distribution in Ultimate Team, but I have never did this, never gave or bought coins. I just do the basic market buy sell strategy and now Im banned for nothing. Really annoying when EA stole people 200+ hours and the price of the game with incorrect fake banns.

I opened case for appealing, but they declined it, no proof, no answer... only I did coins distribution, but its a lie, I never did.

Anyone has the same experience? Could you share a contact, where can I make official complaint and ask compensation?

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hi there. You'll need to open a case with an advisor to submit a complaint. Instructions for opening cases can be found here

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