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EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
10 months ago

Re: Crash after finishing rush game


Marked as Solution for Visibility Purposes Only 


Thank you all for reporting the issues you've encountered with crashes after completing Rush games. Our team is actively investigating this. If you could provide any additional details, it would be incredibly helpful. Your input is greatly appreciated!

  • Gamertag/PSN id/Username:
  • Platform:
  • Summary of Issue:
  • Exactly when does the game crash:
  • Recent Timestamp (Date, Time, Timezone):

20 Replies

  • AceScorpion's avatar
    AceScorpion
    Seasoned Rookie
    10 months ago
    @EA_Pulsar Gamertag/PSN
    id/Username: AceScorpion
    Platform:PC
    Summary of Issue: During rush/clubs the game will crash without any error and take me back to the EA App, happened over 20 times yesterday from 5uk-12am uk
    Exactly when does the game crash: Anytime if I'm being honest. A pass couldn't trigger a crash, a goal, the painful screen transition i.e to show a freekick or foul etc
    Recent Timestamp (Date, Time, Timezone):5uk-12am uk
  • AceScorpion's avatar
    AceScorpion
    Seasoned Rookie
    10 months ago

    @EA_PulsarRecent Timestamp (Date, Time, Timezone): 15:21 UK today

    report ID via app  - 84c2ac34-446c-40e8-a3ee-2d8388af8d8f

  •          Gamertag/PSN id/Username:Netanel15

    • Platform:PC
    • Summary of Issue:Crashes after finishing rush game to desktop
    • Exactly when does the game crash:finishing the game
    • Recent Timestamp (Date, Time, Timezone):6 PM UK time
     
    • izaacze_
    • PC
    • Game crashes and returns to windows. Ea app closes too
    • 10:45 MST 09/22/2024

    This is the second time that happens to me, this last I decided to check the support forums so I don't have an exact time for the first one.

    After logging int back to Ultimate Team I got the DNF penalty message.

    • Gamertag/PSN id/Username: Oxblue11
    • Platform: PS5
    • Summary of Issue: Game crashes as soon as Rush (drop-in) game ends, then when restarting I get a message saying I have dissconected!
    • Exactly when does the game crash: on full time whistle of every rush game
    • Recent Timestamp (Date, Time, Timezone): 23 Sept, 22:00 UK
  • @EA_Pulsar
    Gamertag/PSN id/Username: ZieloniVaBanque
    Platform: PC
    Summary of Issue: Game crush after finishing rush
    Exactly when does the game crash: When I finish a rush match my game gives an error and closes
    Recent Timestamp (Date, Time, Timezone): 27/09/2024, 21:00, GMT+2
    • Gamertag/PSN id/Username: Unapproachable
    • Platform: PC
    • Summary of Issue: Game crushes after rush final whistle
    • Exactly when does the game crash: After some rush games game crushes unexpectedly without any warning/error. 
    • Recent Timestamp: Sun, 29 Sep 2024 15:55:31 GMT

    My last 4 games crushed and when i re-open the game i get issued by DNF. I finish the game, spend my 7-10 minutes at each and still get no points, crush and DNF. This issue is opened a week ago and there is stilll no solution. What will happen to people's time and effort spend? 

  • @EA_Pulsar
    Gamertag- MrMaxWeldon
    Platform- Xbox one
    Summary of issue- When I try to play rush the game freezes then crashes after I’ve confirmed my player
    When- After I confirm my player and game is about to start
    Time- 26/09/2024-29/09/2024 

    It’s been happening every time I try for the last week and when I load back into the game I get a dnf. I haven’t been able to experience rush and I can’t complete some objectives.

  • MrchaoTech's avatar
    MrchaoTech
    Newcomer
    10 months ago

    Gamertag/PSN id/Username: Mrchaotech
    Platform: PC
    Summary of Issue: When I play rush on UT it crashes at the end of the game or within the game however rush on proclubs has been working 
    Exactly when does the game crash: varies between the game and when it ends

    • Gamertag/PSN id/Username:CaptainCabinets7
    • Platform:PS5
    • Summary of Issue: game crashes after rush match ends
    • Exactly when does the game crash: after the match ends
    • Recent Timestamp (Date, Time, Timezone) 09/30/2024 22:45 GMT
  • @EA_بولسار

    لدي مشكلة في طور روش
    عندما ادخل دور روش قبل بداية القيم يخرجني خارج اللعبة حدث خطأ بالتطبيق
    اسم المستخدم:THX_alqahtani
    اسم الاعب:abede505
    ,المنصة بلايستيشن 5 ولاكن العب نسخة4
  • Username: Ph_Som3a

    Platform: ps5 

    summary of issue: rush is working perfectly on ps5 version, but when I switch to ps4 version to play with my friends it’s crash, it happens immediately before the game starts first I get black blank screen then the game closes and says “something went wrong with this game or app”, I tried to play in my brother account in ps4 version and it’s working fine!.

    Exactly when does the game crash: as I mentioned immediately before the rush game started.

    time: All the time, first time I had it on 1st of Oct, 8:30 pm , UAE time zone

    Kindly reply to me as soon as possible 

  • I have the same problem, when i start a game in mode rush, i receive the message that the PS5 is Overheated every game even when i have my room available with the A/C.

  • Cross42Bones's avatar
    Cross42Bones
    Rising Veteran
    9 months ago

    I've had this issue for the last month and it's still continuing but nobody has responded to the Bug Report I raised

    Re: Unable to move players, PC players 2-3 times as fast as normal - Answer HQ

    • Gamertag/PSN id/Username: Cross42Bones
    • Platform: PC via EA App
    • Summary of Issue: I "lose" my connection according to your message, rubbish. Your P2P connection isn't good enough. I can work remotely with wireless wifi connection during the day on an underpowered laptop with no issue. Wired connection to my PC which is over the recommended system settings and all of a sudden it's my connection that is causing the problem? NO!
    • Exactly when does the game crash:  normally towards end of Rush match
    • Recent Timestamp (Date, Time, Timezone): Almost every other Rush game
  • @EA_Pulsar
    Gamertag/PSN id/Username:IIPenguinII

    Platform:Playstation 5

    Summary of Issue: My ps5 shut down when last minutes on rush game

    Exactly when does the game crash:Last minutes of Rush games like 1 min remaing or at ending the game

    Recent Timestamp (Date, Time, Timezone):Wed 10:47 am
  • WilleBowden's avatar
    WilleBowden
    8 months ago

    Just started happening to me too, 5 games in a row as soon as it ends it kicks me. 
    tried disabling cross play - this hasn’t fixed it

  • Cross42Bones's avatar
    Cross42Bones
    Rising Veteran
    7 months ago

    Over two months on and it's still happening?

    Utter garbage

  • zaney-s's avatar
    zaney-s
    Seasoned Vanguard
    7 months ago
    @EA_Pulsar
    Same issue and only had the game 2 days!
    Gamer tag: zaney-s
    Platform: ps4
    Game crashes everytime I finish a Rush game.
    06.01.25 at 19:18 GMT

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