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Re: EA FC 25 stuck at FC25 Splash screen

When I click start game, an anti cheat loading interface popped up, but the game did not start after loading, and the EA APP returned to its previous state.
I have run FC24 on the same computer (a few days ago) and it is completely normal.
My OS version is Win11 23H2, and the security software is TrendMicro ApexOne EPP+VisionOne XDR Sensor. I am unable to uninstall the security software, but the IT personnel told me that they did not see any interception logs regarding EA or FC25.

17 Replies

  • I made some attempts:
    1. Verify game integrity on Steam - prompts to retrieve 3 files, but the issue persists
    2. Uninstall EA APP and reinstall - the issue persists
    3. Uninstall EA AntiCheat and reinstall - the issue persists

  • Figus77's avatar
    Figus77
    10 months ago

    Just add FC25 folder to trend micro exception, i did it even for F1 24 and it works.

  • @BlaacKHornet 

    It seems I've tried too many times, and my account is now unable to normally obtain the DRM key in DLF format. If nothing unexpected happens, will this situation last for 24 hours? I'll try the Origin solution you mentioned later. Thank you.

  • Figus77's avatar
    Figus77
    10 months ago
    @BannedTurtle but have you added the FC25 folder to trendmicro exception? i'm sure is the problem, because i've got trendmicro too and its blocking something of the anticheat.
  • Yo if you are using an AMD chip like me, I fixed the game by installing the AMD Adrenaline software
    I don't know how it works, it just works for me, hope it'll work for you. Good luck ^^

  • After paying for ea play pro with the ea play pro edition on pc the game refuses to launch first I thought okay maybe it's my laptop with gtx 1070 gpu so I tried it on my desktop that has a 3060 ti gpu after redditing and talking to other people with the same issues trying to fix it nothing works absolute scam can't even get a refund shame on ea 

  • that is not my native language ! 

    Add game to exclude in antivirus than game start, It is working for me 

    i was trying 

    clear Ea app cash 

    reinstal Ea app

    Clear install drivers (nvidia) 

    install game on system disk

    Repair files

    Reinstall game 

    after all of that i add FC  25 to exclude frome my antyvirus. 

    And now i can play.  

  • HyperPunK7's avatar
    HyperPunK7
    9 months ago

    I installed again on my C drive where my windows is located and now it works. Tried reopening several times just to make sure and it works everytime for me now. I think its the anti chat thats messing up somewhere.

  • I'm literally telling you guys that I've completely reinstalled the game onto my windows drive C. I even deleted the appdata folders alon with the cache and everything. Just reinstall it in your windows driver and try to open it. If it's still stuck at the splash screen without the loading bar just quit it and uninstall the EA anticheat from the anticheat installer then install it, repair it, and lastly update it. It works for me now, I hope it helps you guys too. 

  • Zalfprod's avatar
    Zalfprod
    9 months ago

    the problem appear again the second After TU4 

    EA u never learn the lesson, i think u are stupid

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