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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
1 year ago

Re: Game crash after new update

Hey @adam26032000 

Thanks for reaching out to the community, when you have a moment can we try the following as well?

  1. Make sure you have the latest software update.
  2. Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  3. Unplug any devices attached to the USB slot.
  4. Troubleshoot your connection to EA games
  5. Open you're Xbox NAT Type
  6. Clear the MAC Address.
    • From the Xbox dashboard, click Settings, then go to All Settings.
    • Go to Network, then Network Settings.
    • Click Advanced Settings, then Alternate MAC address.
    • Select Clear, then restart your Xbox.

5 Replies

  • nathconnolly's avatar
    nathconnolly
    Rising Traveler
    1 year ago

    New update just installed,now everytime I load up ultimate team by game force closes,...Great update EA

  • xNyuuz's avatar
    xNyuuz
    Newcomer
    1 year ago

    same here after update

    start ultimate team then the game crash 

  • ARDAVAN10's avatar
    ARDAVAN10
    1 year ago

    Having the same issue also. I’m playing on PS5. I don’t have this issue when the update just release, after couple hours later I can not enter UT. Game crashes and put me to home screen with an error message. Can you please help asap? Thank you in advance.

  • aritrapan's avatar
    aritrapan
    1 year ago

    Hi, I am playing on PC. Earlier before the update, it used to run perfect without any issue. After the latest update: 1. sometimes it crashes at the startup. 2. sometimes it also crashes the windows too along with the game and shows BSOD. 3. Sometimes, in the middle of game fc 25 crashes - I am playing career mode only, no ultimate team or online gaming. Tried playing offline but faced same game crashing issue. tried shutting down all services but EA and playing but same game crashing issue. Could you suggest any solution for it?

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