Re: HALFTIME HISTORICAL ENCORE PACK EA FC 25 - NO ICON OR HERO

This is the third post I am making about this as the EA Help team aren't helping me and I don't know what else to do, but EA have stolen from me.

Do I need to seek legal advice on this matter?

I bought a pack for 3.5k FC Points (Halftime Historical Encore Pack). Not only did I not get the pack, but the FC Points were also taken from my account. Almost £30 just gone and nothing in return.

I have spoken to EA Help in live chats and they said they cannot see an issue even though I have provided video proof of the situation taking place. This can be seen on the Xbox captures here: https://www.xbox.com/en-GB/play/media/qPVcf9cPL8.

I am genuinely blown away that EA can look at this and say there is not an issue. I even have a transcript of a conversation with an employee who says they have checked and they believe there is nothing wrong. It's genuinely incomprehensible how fundamentally dysfunctional this company is. I have provided literal proof yet they have told me there is nothing wrong.

I have tried everything at this point and I don't know what to do. I'm losing the will to live here.

If any one can help me get in touch with someone with some authority I would really appreciate it. I am feeling so so depressed because of this whole situation and EA don't care one bit.