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I agree, same frustration. Also tried to setup a new user as an older child to remove restrictions and fool the software and now sony and ea have access to my child’s game play and stats… unacceptable.
I don’t like this. Can you and Sony figure this out now? Create a new user to allow a child to play the game they just got for Christmas? WTF… make it easy and fix the bug and don’t shunt people to your horrible faqs and help pages… it ain’t rocket science…