Re: Missing preorder ultimate edition hero pack

Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? rxnxld-_-
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 2011/2024
What time did you see the bug? (HH:MM AM/PM) 10:40/AM
What is your time zone? GMT (UTC)
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? if you pre order ultimate edition and you dont get the hero pack
What happens when the bug occurs? didnt get the hero pack
What should be happening instead? giving me the hero pack that i bought

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didnt recieve my hero pack