Re: Missing preorder ultimate edition hero pack

I didn’t receive 

- hero pack 

- fifa points 

- any pre order packs 

I pre ordered the ultimate edition on 11th August 

same here - preordered 12 august no points no hero no packs

Same here. I got an response asked for more details, which I provided. Nothing for the rest of the day. Not good enough. Has potentialy cost me double the value of the rewards as I wasn't able to take advantage of the state of the market. May as well have got the standard edition and bought some fc points. I expect there will be some compensation.