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Re: The game gets stuck on the loading screen after playing club league matches

I get into a match and when i start a new match always says: “ There was a problem getting your online information. Please try again.” I cannot find any solution. Can anyone help me?

3 Replies

  • M1TROO's avatar
    M1TROO
    1 year ago

    here was a problem getting your online information. please try again

    This is frustrating. I can not contact EA and this is the only way

    I play FC25 Clubs on PC and this message comes after every **** match and im so tired of it

    I have to reset my game every single match. It takes me 3 to 5 min every time i start the game so if i want play few matches it will take 30 min just be restarting the game....

    !!! I tried everything but nothing works !!!

    Similar to this one 

    r/fifaclubs - C M There was a problem getting your online information. Please try again. × Ok

  • Yea having the same exact problem. I’ve also tried everything would love a fix

  • dstriker12's avatar
    dstriker12
    1 year ago

    Product: EA SPORTS FC 25
    Platform:PC
    Please specify your platform model. Steam - PC
    AMD or Nvidia Model Number RTX 3070
    Enter RAM memory size in GB 32GB
    Which mode has this happened in? Clubs
    Which part of the mode? Club Match
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Try to play a clubs league match
    What happens when the bug occurs? Every time i launch clubs and attempt to play a league match i get the error "Problem getting your online information. Please try again." Other game modes work but this one bugs every single time
    What should be happening instead? League matches launch normally

    Error message is "Problem getting your online information. Please try again." every time i launch a clubs league match

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