Ideas

Joe_Du101's avatar
Joe_Du101
New Spectator
9 days ago

SBC Progress Lost – 1/3 93+ Icon Pick (Encore)

Hi everyone,

I’m experiencing an issue with the 1/3 93+ Icon Pick (Encore) SBC.

On July 14th in the afternoon, I completed most of the segments of this SBC – only the 88-rated squad was left. Later that night, the SBC disappeared. When it came back the next day, all my completed segments were gone, and I had to start from zero again.

I opened a ticket with EA support, provided all requested information (email, platform, username, timezone, etc.), but they marked my case as “wait for player” with no explanation. I don’t understand why, since I already answered everything.

This is very frustrating. I spent a lot of coins and players on those SBCs, and now I’m forced to redo it from scratch?

3 Comments

  • snow10Z17's avatar
    snow10Z17
    Seasoned Newcomer
    9 days ago

    The exact same thing happened to me last night. Completed 8/10 total squads and it disappeared. I also am currently in the same situation as you with my case’s status reading “Waiting on Player”. I’m not sure what to do but feel completely robbed. What concerns me is that since the SBC was removed for giving out the incorrect rewards that only the players who completed the SBC will get compensated and those of us this happened to will be left completely robbed by EA and forgotten. Hard to believe we got so unlucky. I took maybe a 1 hour break before getting back on to finish the 2 squads 

  • Joe_Du101's avatar
    Joe_Du101
    New Spectator
    9 days ago

    So I just received a reply from EA Support… and it’s about how to reset my password. 🤨

    I honestly don’t understand how that’s related to the issue I reported

    Did anyone else get a similar response?

    This is getting frustrating…

  • snow10Z17's avatar
    snow10Z17
    Seasoned Newcomer
    9 days ago

    No, I’m pretty sure people in our situation are gonna be screwed. People who finished the SBC will get their compensation, I’m sure we’re just gonna be **bleep** out of luck

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