Forum Discussion

yummyburito's avatar
yummyburito
New Rookie
2 months ago

Stuck on infinite loading

Every time I try to log into my FC companion app, I’ve just been stuck on the white loop for the last 3 days. I’ve been on vacation out in the woods, but even now that I’m out, I’ve been on 5G+ and still haven’t been able to log on, I’m starting to think it’s not a connection issue.

(The image below has been spinning for hours, both in the app and the browser, I’ve reset my cache, reinstalled the app, restarted my phone, played around with my connected ex. VPN. I’ve untrusted all past trusted connections, and nothing seems to work)

6 Replies

  • On wifi and still nothing has changed, I can’t load in, but other accounts work that aren’t connected to an ultimate team.

  • Sirrr_Bombalot's avatar
    Sirrr_Bombalot
    Seasoned Newcomer
    2 months ago

    Did you find a solution to this? I’ve been having the same problem for the last 3 days! Deleted and re-downloaded the app multiple times 

  • Same here. Runs dead or every once in a blue moon can enter the game. 
    Restarted it all. Redownloaded game. Cleared PS5 Cache. Rebuilt Game Database. Checked DNS settings. None of it works. 

     

  • carianne49's avatar
    carianne49
    Rising Newcomer
    2 months ago

    same here pal

    even if it’s on 5g or wifi and companion and web app

  • Man, I haven't used the companion app for a couple of years. I began to play the game again this year and figured I'd download the companion app to manage my squad. But i haven't been able to log in for over a month and EA hasn't done anything about it for at least a month and a half, which is a bit annoying.  

    Does anyone know if EA has even acknowledged the issue yet and has provided a fix or if we're all just SOL and cant use the app anymore

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