Hey everyone!
I just wanted to take a moment to say a big thank you for all the reports and feedback you've shared about this issue. Your input really means a lot!
I hope the problem has been resolved for everyone now.
Community ManagerCan I also check if the time on your console or PC is set to update automatically? I have seen this in the past happening due to incorrect time settings.
Time correct.
I did check this. But its also not the problem
this should be a relatively easy fix but isn’t… I’ve never seen anything like this, it just doesn’t let you play and it doesn’t make sense - seems like a server issue with probably more accounts than we know of
Stop wasting our time with nonsense like this.
It's clearly a problem on your end.
The real long term solution to this and every other problem is to separate FUT and Pro Clubs into two completely different games. There are many of us Pro Clubs players who are not interested at all in playing FUT and vice versa.
You are breeding hate and contempt for EA throughout a very large and loyal community of gamers who deserve better.
is this the issue where every time you finish a pro clubs match it brings you to the loading tunnel where the match lobby/squad screen should appear, but instead it just loads on the corridor for a few minutes before saying 'there was a problem getting your online information please try again?'
It's been happening to me for months but now it is EVERY SINGLE GAME. I have been doing 'verify integrity of installed files' via steam several and every time it will say '3 files failed to validate and will be reacquired.'. So I clear my download cache on steam and then re-validate and it will say all 306 files were successfully validated. But then the same issue persists.
I've tried uninstalling, reinstalling and repairing the EA anti-cheat and that doesn't work.
Strangely if I join clubs on my own (no one else online/in lobby) and then leave the lobby and rejoin it allows me to do that without issue. But if people are online with me and then I try that it gives me the error message again. Say for example I leave the lobby to change my pro or something.
So now I'm at a stage where for about 3+ months I have had to restart my game countless times just to continue playing pro clubs. And now if I want to play 5 matches in a night with some friends I have to restart the game every single time.
Honestly it is embarrassing the issue hasn't been fixed yet, there doesn't seem to be any working solution to it. All I can think is that it's somehow people's EA online pro profiles have been corrupted or something like that because it's only me out of 3 or 4 people I play with that has the issue but it affects us all as they have to wait for me to restart every time. I might even try deleting my pro clubs online profile to see if a fresh one has the issue. I've seen on reddit others who have started with a totally fresh EA ID have not encountered the error but on their normal profile the issue keeps occuring.
I just bought the game and encountered this problem. The fact that this problem, which has been known for 4 months and discussed on different forums, has not been resolved yet shows that the company does not value its customers at all. I hope you will fix the necessary work before your new game comes out.
Hello everyone! By any chance did you guys find the solution of this problem? I’ve the same issue since I bought the game either. Every single pro club game, I’ve to restart because it keeps loading and then that message appears. I also have another issue, is about “high through pass” (triangle+L1): I put it on manual and every time I restart the game, I have to check because it goes to semi assisted every single time. Sorry for my English by the way, hope I wrote everything good. Unbelievable that after all these months there are still these problems, like also the camera on free kick on ability training. All they care is add new cards and stuff to buy.
I've got the same thing on Xbox every single time. I play with PlayStation friends usually but sometimes I have one other Xbox player in the team and if doesn't happen as much when I have another Xbox player. This is no help but I'm just relating to your struggle with a triple A game constantly being glitchy.
I have the same issue. It is crazy that EA is doing nothing. Never ever will I buy another game from this company.
