"There was a problem getting your online information. Please try again."-Clubs

How solve this?

EA_Pulsar
1 year ago
Hey everyone!

I just wanted to take a moment to say a big thank you for all the reports and feedback you've shared about this issue. Your input really means a lot!

I hope the problem has been resolved for everyone now.

https://x.com/EASFCDirect/status/1852174297005003171

EA_Pulsar

Community Manager

1 year ago

Thanks for the fast response. I'll inform the team and we will investigate this issue.

If you encounter this problem, please provide the following information to assist us with our review:

- Gamertag / PSN ID / Username:
- Platform:
- Game Version:
- Summary of the Issue:
- Recent Timestamp (Date, Time, Timezone):
- When does the error occur:

Your support is greatly appreciated. Thank you all!

SUPERHARRY1111
Not applicable
1 year ago
@EA_Pulsar Should I open a case on this email providing this information or just send the ea team an email?
xQuadriom
Not applicable
1 year ago
Gamertag / PSN ID / Username: snek-
- Platform: ps4
- Game Version: 1.06
- Summary of the Issue: can't start clubs, when loaded it says There was a problem getting your online information. Please try again.
- Recent Timestamp (Date, Time, Timezone): 7:59 PM GMT+3
- When does the error occur: when trying to start clubs.
- jay2019jay
  Not applicable
  1 year ago
  Same is happening for us. Is there anything we could do? Or do we just have to wait?
  - mulizm
    Seasoned Rookie
    1 year ago
    @jay2019jay No, you should wait cause people paying money on fut, they will fix kit error in fut first.
Kallebao
Not applicable
1 year ago
Any updates??? It’s not working for anyone on old gen and apprently it’s been like this all day. Please fix it, most people only have a few hours to play and its really annoying to not even get updates on when it will be fixed
- damienn94
  Not applicable
  1 year ago
  @Kallebao it feels like they have been deliberately doing this to old gen players to force them onto new gen, the most stupidest idea bring out to versions of a same game, old gen players get stupid loading screens upon trying to load a 60 pound game and now clubs issues how can so many issues happen on a modern day game just keep it simple ea
  - Kallebao
    Not applicable
    1 year ago
    @damienn94 100% it’s so obvious, this company is a joke
Henkypenky187
Not applicable
1 year ago
Henkypenky9232
Xbox One
version 1.1.116.13833
They cant load my player information
31-10-2024 19:13 amsterdam timezone
when i try to load in to pro clubs. The rest seems to be working
TXchem
Rising Scout
1 year ago
@EA_Pulsar

Are you making progress with this? 2:20 p.m. EST here -- still same problem.
- XDIPITLOWX
  Not applicable
  1 year ago
  @TXchem Mate it’s been down for 8 hours and it hasn’t even been acknowledged as a problem by EA communication. I’m starting to think this will be days rather than hours
eduard_albut
Not applicable
1 year ago
What about the rival rewards issue? You don't seem to care about them. No updates on X, no updates here, why so?
- XDIPITLOWX
  Not applicable
  1 year ago
  @eduard_albut I think you’ll find a massive yellow banner announcement at the top of the page on that.
Haashim16
Not applicable
1 year ago
How long will this take to fix
- mickallan6483
  Not applicable
  1 year ago
  At least 48 hours apparently
  - XDIPITLOWX
    Not applicable
    1 year ago
    Where did you see this?
SH4RP3B3Y0ND
Newcomer
1 year ago
- Gamertag / PSN ID / Username: sturdyway_zenski
- Platform: Xbox Series S
- Game Version: FC25
- Summary of the Issue: when joining pro clubs leagues it says “there was a problem getting your online information”

- Recent Timestamp (Date, Time, Timezone): 02/16/2024
- When does the error occur:
when joint leagues for pro clubs, please try to fix this bug just bought this Xbox and also bought the game for $63, should decibel try be able to play freely without any weird bugs.
EYkou
Newcomer
1 year ago
Gamertag / PSN ID / Username: EYkou
- Platform: PC
- Game Version: appID: 2669320 ID build : 18943315
- Summary of the Issue: can start a game in club but cant do a second one in clubs, when loaded it says There was a problem getting your online information. Please try again.
- Recent Timestamp (Date, Time, Timezone): 23h GMT+1
- When does the error occur: when trying to relauch a game in club