Forum Discussion

PanaD4King's avatar
PanaD4King
Rising Novice
6 months ago

Too many computers have accessed this account’s version of [game name] recently.

I needs help! I haven't been able to play since last night, I'm faced with this error that says my account is being used by multiple computers when in reality that's not true! I opened 4 support chat...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
6 months ago
@PanaD4King Hi there,

The information you've received from the support team is correct. If you receive this error message, you will need to wait a couple of hours and then try again.

If your account is not being accessed by you on another device, I suggest that you update your account security details. Someone might be accessing it from a different place, which would be the main reason for this message to appear.
  • PanaD4King's avatar
    PanaD4King
    Rising Novice
    6 months ago
    it's not possible, no one has access to my account, I changed my password, I added the two-factor authenticator, and there were no different IPs except mine. In fact, last night I returned, and this morning the error appeared again, despite having changed my password 5 times.
    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      6 months ago
      @PanaD4King Do you use a VPN by any chance? If you do, that could also count as the account being accessed from a different location, which could trigger this error.
      • PanaD4King's avatar
        PanaD4King
        Rising Novice
        6 months ago
         
        I don't use VPN, I don't have a second PC, I only have my home PC, I've been using this account since 2016, never stolen, never shared data with anyone. I don't use any kind of program
  • wqs8's avatar
    wqs8
    6 months ago

    You don't deserve a Community Manager stats by teaching us like your daughter who play computer for the first time.

    I just purchased EA Play to test EA FC 25 and get this * error. Same error and suddenly ask me to login to register like the image attachment.

    Now the EA engineering doesn't even help community to solve the issue and need to wait 24 hours. If so why EA needs community managers here ?

About FC 25 Technical Issues

Having issues with FC 25? Join here to find help with connectivity, performance issues, crashes and more.6,246 PostsLatest Activity: 15 minutes ago