Forum Discussion

Rising Novice

1 year ago

Too many computers have accessed this account’s version of [game name] recently.

I needs help! I haven't been able to play since last night, I'm faced with this error that says my account is being used by multiple computers when in reality that's not true! I opened 4 support chat...

EA_cuervo

Community Manager

1 year ago

@PanaD4King Hi there,

The information you've received from the support team is correct. If you receive this error message, you will need to wait a couple of hours and then try again.

If your account is not being accessed by you on another device, I suggest that you update your account security details. Someone might be accessing it from a different place, which would be the main reason for this message to appear.

PanaD4King

Rising Novice

1 year ago

it's not possible, no one has access to my account, I changed my password, I added the two-factor authenticator, and there were no different IPs except mine. In fact, last night I returned, and this morning the error appeared again, despite having changed my password 5 times.

EA_cuervo
Community Manager
1 year ago
@PanaD4King Do you use a VPN by any chance? If you do, that could also count as the account being accessed from a different location, which could trigger this error.
- PanaD4King
  Rising Novice
  1 year ago
  
  I don't use VPN, I don't have a second PC, I only have my home PC, I've been using this account since 2016, never stolen, never shared data with anyone. I don't use any kind of program

wqs8
Not applicable
1 year ago
You don't deserve a Community Manager stats by teaching us like your daughter who play computer for the first time.
I just purchased EA Play to test EA FC 25 and get this * error. Same error and suddenly ask me to login to register like the image attachment.
Now the EA engineering doesn't even help community to solve the issue and need to wait 24 hours. If so why EA needs community managers here ?
raxienwashere
Newcomer
1 year ago
i bought it like 6 hours ago and i want to open it but i couldnt i have same error but i dont have any other pc or sum. i even deleted all trusted devices please can you help me
allforyou_me
Newcomer
1 year ago
I got the same error even though I only have 2 trusted devices which are my web browser and my pc
- baduriz
  Rising Newcomer
  2 months ago
  Could you solve the problem?
kimieflore
Newcomer
1 year ago
I have the same issue i just bought the game what the f*** is this ?