Forum Discussion

Rising Novice

2 years ago

Too many computers have accessed this account’s version of [game name] recently.

I needs help! I haven't been able to play since last night, I'm faced with this error that says my account is being used by multiple computers when in reality that's not true! I opened 4 support chat...

EA_cuervo

Community Manager

2 years ago

@PanaD4King Hi there,

The information you've received from the support team is correct. If you receive this error message, you will need to wait a couple of hours and then try again.

If your account is not being accessed by you on another device, I suggest that you update your account security details. Someone might be accessing it from a different place, which would be the main reason for this message to appear.

PanaD4King

Rising Novice

2 years ago

it's not possible, no one has access to my account, I changed my password, I added the two-factor authenticator, and there were no different IPs except mine. In fact, last night I returned, and this morning the error appeared again, despite having changed my password 5 times.

EA_cuervo
Community Manager
2 years ago
@PanaD4King Do you use a VPN by any chance? If you do, that could also count as the account being accessed from a different location, which could trigger this error.
- PanaD4King
  Rising Novice
  2 years ago
  
  I don't use VPN, I don't have a second PC, I only have my home PC, I've been using this account since 2016, never stolen, never shared data with anyone. I don't use any kind of program
- RaftixFC
  Rising Novice
  2 years ago
  I still have same problem in november,i waited 24 hours still same issue!!
  - RaftixFC
    Rising Novice
    2 years ago
    Actually its fixed now after waiting 24 hours.I am sorry