Forum Discussion

PanaD4King's avatar
PanaD4King
Rising Novice
6 months ago

Too many computers have accessed this account’s version of [game name] recently.

I needs help! I haven't been able to play since last night, I'm faced with this error that says my account is being used by multiple computers when in reality that's not true! I opened 4 support chat...
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
6 months ago
@PanaD4King Hi there,

The information you've received from the support team is correct. If you receive this error message, you will need to wait a couple of hours and then try again.

If your account is not being accessed by you on another device, I suggest that you update your account security details. Someone might be accessing it from a different place, which would be the main reason for this message to appear.
PanaD4King's avatar
PanaD4King
Rising Novice
6 months ago
it's not possible, no one has access to my account, I changed my password, I added the two-factor authenticator, and there were no different IPs except mine. In fact, last night I returned, and this morning the error appeared again, despite having changed my password 5 times.
  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago
    @PanaD4King Do you use a VPN by any chance? If you do, that could also count as the account being accessed from a different location, which could trigger this error.
    • PanaD4King's avatar
      PanaD4King
      Rising Novice
      6 months ago
       
      I don't use VPN, I don't have a second PC, I only have my home PC, I've been using this account since 2016, never stolen, never shared data with anyone. I don't use any kind of program
    • RaftixFC's avatar
      RaftixFC
      4 months ago

      I still have same problem in november,i waited 24 hours still same issue!!

      • RaftixFC's avatar
        RaftixFC
        4 months ago

        Actually its fixed now after waiting 24 hours.I am sorry

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