In addition to my previous message, here is the e-mail sent. Please remember that we are customers, not children.
Following the Evolution TOTY 94 BLUEPRINT 500,000 credit promotion, I paid 10 euros to buy FC 25 points to pay and upgrade.
Once upgraded, the card promises 3 GOLD PLAYSTYLES:
1. RAPID
2. FIRST TOUCH
3. FINESS SHOT
As you may have noticed on the FC 25 forums in all countries, players who already have the RAPID GOLD PLAYSTYLE before the evolution only get 2 gold playstyles instead of the promised 3.
However, before evolution, the preview shows that the player will get 3 gold playstyles, including the FINESS SHOT (see photo 1).
Once evolved, he only has 2 gold playstyles (see photo 2).
You can see in my purchase history that I paid 10euros in FC 25 points, which corresponds to the price of the evolution, so as not to lose 500,000 game credits. And when I paid for Timothy Weah's Evolution, I paid in FC 25 points.
I have therefore paid for a product that does not conform to the advertising that EA FC 25 has made to its customers. I therefore request a full refund on my original payment method or compensation in FC 25 points to a minimum value of 10euros.
Yours faithfully
This the link to send a mail : https://help.ea.com/fr/solutions/?product=fc-25&topic=missing-rewards
you can see in the attachment that a ticket is open.
