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ScholesGoals1

Rising Newcomer

25 days ago

Ultimate team kicking me saying it's my fault.

ScholesGoals1

Rising Newcomer

25 days ago

EAs only response after waiting 2 hours through their chat. "Try turning off your Xbox and check your modem".... Thanks EA...

About FC 25 Technical Issues

Having issues with FC 25? Join here to find help with connectivity, performance issues, crashes and more.8,666 PostsLatest Activity: 3 minutes ago

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Takes 20 mins or so to reconnect then I get a DNF warning when I have no connection issues. This has happened after 6 wins on rivals...","body@stringLength":"302","rawBody":"

Keep getting to the end of games on rivals then losing connection. Takes 20 mins or so to reconnect then I get a DNF warning when I have no connection issues. This has happened after 6 wins on rivals in a row and none of them are counting towards objectives. I want my points added to my account

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EAs only response after waiting 2 hours through their chat. \"Try turning off your Xbox and check your modem\".... Thanks EA...

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EAs only response after waiting 2 hours through their chat. \"Try turning off your Xbox and check your modem\".... Thanks EA...

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Update: I may have found a functional hack. Ish. This is NOT ideal, but... I used these settings, and the game has been on for ten minutes without crashing. I have been able to build a little, I played the game, weather was happening... and my system has not crashed and burned yet.

I can confirm \"medium\" resulted in a crash. But whatever is low medium and low has not resulted in almost immediate crashes.

I also turned off everything I realistically could in the 'other' section.

My husband is now very concerned because I squealed joy I was able to finish a test build of a room...

I have been playing for several hours with these settings without any crashing. Medium+ settings create crashes, low-medium is the highest I can go without crashing at this point.

In good news... it runs slick with the game crippled to ridiculous levels. Hah!

So... I can play. But the solution kind of wants to make me breathe a little bit of fire. I'll test again next patch to see if the base problem has been fixed.

Yeah. It’s actually hilarious that EA broke the game so badly that I have to * such a high end computer just to be able to play. But, I played the game for 6+ hours yesterday with zero crashing.

i am glad I found a very poor solution to the problem. Because... yeah. I really hope EA fixes it. (Apple didn’t change the vid drivers this update as far as I can tell.)

Marked as solution for visibility, please help EA to help you by providing these files - Bluebellflora

Hello @RJBlain @Hodesalat @ElleBeeLulu

\n\n

We haven't been able to reproduce the crash being described here.

\n\n

Would any of you be willing to share these files:

\\Documents\\Electronic Arts\\The Sims 4\\saves
\\Documents\\Electronic Arts\\The Sims 4\\lastCrash.txt

If so, instructions are here:

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302

(You can send them through private message if you prefer)

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":33,"postTime":"2020-09-10T17:57:40.844-07:00","lastPublishTime":"2020-09-10T17:57:40.844-07:00","metrics":{"__typename":"MessageMetrics","views":2804},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:11039845/message:11039891","repliesCount":4,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:4485911":{"__typename":"User","id":"user:4485911","uid":4485911,"login":"seeebeets","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-19T19:30:48.186-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4485911"},"ModerationData:moderation_data:11039915":{"__typename":"ModerationData","id":"moderation_data:11039915","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11039915":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4485911"},"id":"message:11039915","revisionNum":1,"uid":11039915,"depth":19,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:11039891"},"conversation":{"__ref":"Conversation:conversation:11039845"},"subject":"Re: [CURRENT ISSUE] Freezing, possible system lockup on Macs with AMD Vega GPUs","moderationData":{"__ref":"ModerationData:moderation_data:11039915"},"body":"

I'm on similar hardware with similar issue. Issue seems to correspond with last update ( a few weeks back.) 2017 Imac Pro 32GB RAM, 8GB Vega graphics.

I've spend the last few weeks troubleshooting. Issue only occurs when playing sims 4.

I've uninstalled and reinstalled both origin and the game as well as the Mac OS.

Camera rotations seem to be fairly consistent at reproducing the freeze. As the other user mentioned, it's a total system freeze. Whole OS is completely unresponsive and requires a power button restart.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2020-09-21T00:04:00.659-07:00","lastPublishTime":"2020-09-21T00:04:00.659-07:00","metrics":{"__typename":"MessageMetrics","views":1970},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:11039845/message:11039915","repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message11039915AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/the-sims-4-technical-issues-mac-en/42781/1/Screen%20Shot%202020-09-20%20at%2011.57.15%20PM.png\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11039916":{"__typename":"ModerationData","id":"moderation_data:11039916","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11039916":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50845"},"id":"message:11039916","revisionNum":1,"uid":11039916,"depth":20,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:11039915"},"conversation":{"__ref":"Conversation:conversation:11039845"},"subject":"Re: [CURRENT ISSUE] Freezing, possible system lockup on Macs with AMD Vega GPUs","moderationData":{"__ref":"ModerationData:moderation_data:11039916"},"body":"@seeebeets

Please can you provide saves and last crash reports as SimsQARobo has requested above.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"102","kudosSumWeight":0,"postTime":"2020-09-21T00:12:13.453-07:00","lastPublishTime":"2020-09-21T00:12:13.453-07:00","metrics":{"__typename":"MessageMetrics","views":1967},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:11039845/message:11039916","repliesCount":2,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:809009":{"__typename":"User","id":"user:809009","uid":809009,"login":"mmzhangg","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-12-22T19:50:16.449-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:809009"},"ModerationData:moderation_data:11039929":{"__typename":"ModerationData","id":"moderation_data:11039929","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11039929":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:809009"},"id":"message:11039929","revisionNum":1,"uid":11039929,"depth":21,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-technical-issues-mac-en"},"parent":{"__ref":"ForumReplyMessage:message:11039916"},"conversation":{"__ref":"Conversation:conversation:11039845"},"subject":"Re: [CURRENT ISSUE] Freezing, possible system lockup on Macs with AMD Vega GPUs","moderationData":{"__ref":"ModerationData:moderation_data:11039929"},"body":"

Hi, I'm also on an iMac Pro 2017, and I'm experiencing all these problems as well. The game starts up normally, but I can only play for 5-30 minutes before the game crashes my entire system. I get the unresponsive spinning wheel, and it forces me to restart with the iMac's power button. I have no way to get onto my desktop. Your screen shots of glitched screenshots are similar to the graphical glitches that I get, But the last two times my sims 4 crashed, i got a really bright solid red screen that scared the heck outta me. I've tried everything ☹️ Unfortunately the game is unplayable for me.. hopefully this bug gets fixed soon.

macOS Catalina 10.15.7

iMac Pro 2017

Procesor 3.2 GHz 8-Core Intel Xeon W

32 GB 2666 MHz DDR4

Radeon Pro Vega 56 8GB

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Please can you provide the files asked for buy SimQARobo in the post above yours.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"96","kudosSumWeight":0,"postTime":"2020-10-02T00:48:04.144-07:00","lastPublishTime":"2020-10-02T00:48:04.144-07:00","metrics":{"__typename":"MessageMetrics","views":833},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-technical-issues-mac-en/message:11039845/message:11039930","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1745508614357":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1745508614357","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1745508614357":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1745508614357","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeView/NodeViewCard-1745508614357":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeView/NodeViewCard-1745508614357","value":{"title":"{nodeTitle} ","creationDate":"Created: {creationDate}","ownedBy":"Owned by: {owners}{text}","showOwnerListText":", and {ownersCount} more","unreadCount":"{count} unread","nodeViewDrawerBtn":"Node view drawer for {place}","drawerActionTooltip":"Show category children"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1745508614357":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1745508614357","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1745508614357":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1745508614357","value":{"loadMore":"Show More"},"localOverride":false},"Attachment:{\"id\":\"attachment:message11039915AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/the-sims-4-technical-issues-mac-en/42781/1/Screen%20Shot%202020-09-20%20at%2011.57.15%20PM.png\"}":{"__typename":"Attachment","id":"attachment:message11039915AttachmentNumber1","filename":"Screen Shot 2020-09-20 at 11.57.15 PM.png","filesize":253911,"contentType":"image/png","url":"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/the-sims-4-technical-issues-mac-en/42781/1/Screen%20Shot%202020-09-20%20at%2011.57.15%20PM.png"},"CachedAsset:text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1745508614357":{"__typename":"CachedAsset","id":"text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1745508614357","value":{"errorTitle":"Failed!","previewFile":"Preview File","downloadFile":"Download File {name}","removeFile":"Remove File {name}","errorBadExtension":"This file does not have a valid extension. \"{extensions}\" are the valid extensions.","errorFileEmpty":"This file is empty or does not exist.","errorTooLarge":"The maximum file size is: {maxFileSize}.","errorTooMany":"Too many attachments. 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